home warranty

Frequently Asked Questions

What is a Home Warranty?

A home warranty is a one-year service agreement that helps defray the expense to repair covered home system components and appliances when they break down due to normal wear and tear. When you request service, you'll pay a deductible to initiate the service request. A licensed, independent contractor will schedule an appointment with you to determine the issue. If the problem is covered by your home warranty, HomePRO service advisers will direct the contractor to repair or replace your covered item subject to the terms and conditions of the home warranty.

How is a HomePRO warranty different from homeowners insurance?

Homeowners insurance covers loss from incidents like fire, storms or vandalism. The coverage provided by a home warranty and homeowners insurance does not overlap but they do complement one another to provide comprehensive protection.

What does a HomePRO Warranty cover?

A HomePRO Warranty covers systems like central air conditioning, heating, plumbing, electrical, and water heaters as well as appliances such as refrigerators, stoves, washers and dryers. For a complete list of what a HomePRO Warranty covers, click here to be taken to our systems and appliances page.

What does a HomePRO Warranty NOT cover?

For instance, costs to bring out-of-code systems into compliance, structural modifications, modifications to existing equipment, secondary damage and cosmetic issues are examples of items that may not be covered. Click here to be review a sample terms and conditions for the specific exclusions.

What's a deductible?

With a HomePRO Warranty you pay a pre-set fee for the service requests you make under your warranty. The fee is collected prior to sending out a service professional to complete the request and the remainder of the bill is sent directly to HomePRO for processing and payment to the service technician – no surprise out-of-pocket expenses for you!

Can I view a sample contract?

Yes, but keep in mind that contracts and coverage vary from state to state. View a sample contract here. For questions regarding your state’s coverage, please contact us directly at 877.877.1094.

When can I start using my plan?

You can start requesting service 30 days after you buy your warranty. If you purchased or were given a home warranty during a real estate transaction, your coverage starts the day of closing.

How do I file a claim?

  1. When a covered item breaks down, request service by calling 877.877.1094.
  2. Your HomePRO service adviser will collect your deductible and coordinate a day and time to have a service professional come to your home.
  3. Your service professional will diagnose your problem and if it's covered by your HomePRO warranty, the technician will repair or replace your covered item subject to limitations and exclusions.
  4. You'll receive a follow-up email to make sure your problem was resolved to your satisfaction.

Are there any exclusions to my contract or limits to my coverage?

Yes. We cover breakdowns that occur due to normal wear and tear. For example, if a hose on your washing machine breaks due to normal wear and tear, we would cover it. However, if a child were to hang on the refrigerator door and it breaks, that would not be considered normal wear and tear and would not be covered.

In addition, other exclusions and limitations may apply - download a sample contract to see a specific list of limitations and items that are excluded from coverage.

How long does my contract last?

The standard home warranty contract on a new home is 2 years from the date of closing, with 1 year renewal periods for up to 5 years from the date of closing.

How do I request service?

Once your coverage begins, you can request service by calling 877.877.1094 and you’ll be connected to a HomePRO service adviser.

Is there a limit to the number of repairs during my contract term?

No. We do not place a limit on the number of covered repairs, although some coverage limitations and exclusions, such as dollar amount caps, may apply. Please review the sample contract for a specific list of coverage limitations and exclusions.

How long until my covered item is fixed?

There are many factors that affect how long it will take for your covered item to be fixed (such as: the nature of your issue, parts availability, scheduling issues etc.). Our goal is to assign your contractor as quickly as possible to get the process underway.

Who are the service professionals that HomePRO sends out to customer’s homes?

We use licensed, independent contractors from our contractor network, and they’re regularly evaluated by customers like you to make sure they're meeting our standards.

We thought the issue was fixed, but it’s not. Can the contractor come back?

Yes. We offer a 60-day workmanship guarantee, which means if you have an issue regarding your completed repair within 60-days of service, we’ll send a contractor back out for free. Simply call 877.877.1094.

Can I purchase coverage for my pool or outside utility line?

Yes. You can add coverage for your pool, in-ground spa or utility lines to any of our plans. However, if you want to add this coverage after your contract has been in effect for more than 60 days, an inspection (at your expense) may be required.

Doesn’t a manufacturer's warranty cover the same things a home warranty does?

A manufacturer's warranty typically covers the failed part of a single appliance or system, but it doesn't always cover the cost of the labor or repair. The HomePRO Warranty helps protect your budget when covered components of home systems and appliances break down due to normal wear and tear including the cost of labor or repair. We’ll either repair or replace your covered items – or find an alternative solution – it’s that simple.

Can I cancel?

Yes, you can cancel at any time.

If you cancel your contract within the first 30 days of your coverage, we'll refund your contract fees minus any service and claims incurred by HomePRO.

If you cancel your contract after 30 days, you'll receive a pro-rated refund of your contract fees for the rest of the contract term, minus an administrative fee of up to one month's payment (where permitted by law) and any service or claims costs incurred by HomePRO. Terms may vary by state.

How do I cancel my Contract?

To cancel your contract, please call 877.877.1094 and a HomePRO customer representative will assist you.

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